Choosing a reliable OTP service provider is the key to implement a robust authentication system. Below are some of the important factors to consider:
1. Delivery and Latency Rates: Always choose a provider that can assure you of better OTP delivery rates and lower latency rates.
2. Flexible APIs: If you are implementing an OTP authentication system using APIs, then make sure that your OTP service provider’s APIs are flexible and easy to implement in your backend systems.
3. Data Security: Your customers’ data should be your number one priority. Always choose a provider that is ISO certified and exercises enterprise-grade security practices.
4. Scalability: Always choose a provider that can quickly scale-up or down according to your business needs.
5. Customer Service: Choose an OTP service provider that values your time and truly cares about your success. Always ask if you are getting timely support in case you run into problems.